Privacy Policy
1. Who We Are
Your data is processed by Botanika Ewelina Serwiak-Dzwonkowska
Address: ul. Blacharska 8c/2, 53-206 Wrocław, Poland
Email: hello@botanikastory.pl
Phone: +48 536 910 888
Address: ul. Blacharska 8c/2, 53-206 Wrocław, Poland
Email: hello@botanikastory.pl
Phone: +48 536 910 888
We care about your privacy and the security of your data.
2. What Data We Collect
When using the store, we may ask you for:
- First and last name
- Delivery address (street, city, postal code, country)
- Email address
- Phone number
- For businesses: company name and VAT/NIP number
Additionally, we collect technical data: IP address, browser type, and information about how you use the website.
3. Why We Collect Your Data
- To process your order and deliver flowers to you or the recipient
- To issue invoices or receipts
- To improve our website and make it easier to use
- For marketing purposes (only if you give consent)
4. Cookies
We use cookies, which are small files that help us:
- Remember your preferences on the site
- Create anonymous statistics about site usage
- Display advertising content and integrate with social media platforms
You can change your cookie settings in your browser at any time.
5. Who We Share Data With
Your data may be shared with:
- Courier companies delivering your orders
- Payment service providers
- Entities supporting our website and marketing efforts
We do not transfer data to countries outside the EU without appropriate safeguards.
6. How Long We Keep Data
- Order data: 3 years from the date of purchase
- Marketing data: until consent is withdrawn
- Data required by law (e.g., invoices): according to accounting regulations
7. Your Rights
You have the right to:
- Access your data
- Correct inaccurate data
- Request deletion of data (“right to be forgotten”)
- Restrict data processing
- Transfer your data to another controller
- Object to data processing
- Withdraw any consent at any time
Send requests to hello@botanikastory.pl. We will respond within one month.
8. Security
We protect your data through:
- Encryption (SSL) during data transmission
- Limited access to data for authorized personnel
- Secure data storage systems
9. Changes to the Privacy Policy
The policy may be updated. Any changes will be announced on the store’s website. Continued use of the store after changes constitutes acceptance of the new terms.